Terms & Conditions of Business
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About Us
Dennis R Walker Insurances of 103a High Street, Coleshill, Birmingham, B46 3BP is authorised and regulated by the Financial Services Authority (FSA). Our Firms Registration Number is 307788. We are permitted to arrange, advise on, deal as an agent of insurers and clients and assist in claims handling with respect to non investment insurance policies. You can check these details of the FSA’s Register by visiting the FSA’s website: http://www.fsa.gov.uk/register or by contacting the FSA on 0845 606 1234.
Duty of Disclosure
Your insurance is based upon the information provided to the insurer and you must ensure that all such information is complete and accurate, and that any facts that my influence the insurer’s decision to accept the policy and what terms are applied must be disclosed.
Failure to disclose material information may invalidate your insurance and could mean that part, or all, of a claim may not be paid.
Our quotation to you
All premiums quoted are inclusive of HM Government Insurance Premium Tax. We reserve the right to withdraw premium indications before they are taken up and to apply any charges notified to us by underwriters after the indication has been given.
Fees and charges
We receive our income from insurers who pay us commission for arranging your insurance. In addition to this we charge fees to cover our administration. These will apply if you instruct us to carry out a mid-terms adjustment, renewal, cancellation etc on your behalf.
Mid Term Adjustments : £10
Lost Certificates : £10
Policy Inception : £10
Policy Renewal : £10
An additional charge may be made in the event of a default, failure to pay or recorded delivery letters. This charge may be made each and every time this occurs. All charges will be clearly identified and are not refundable.
Instalments:
If your premium is arranged by instalments, charges will be made for interest and administration: these will be identified to you on inception of the contract.
Tacit renewal
In the event that your renewal is being paid by instalments, we will notify you prior to renewal date of the premium and terms and conditions which will apply. Unless we hear from you on or prior to renewal date your policy will be renewed.
Cancellation Rights
You will find full details of your cancellation rights in the documentation produced by your insurance company. In general, you have a statutory right to cancel your policy within 14 days of commencement. Please refer to your policy summary or your policy document for further details. If you cancel within this 14 day period you will receive a pro rata refund of premium from the insurer (i.e. you will be charged for the period during which you were temporarily covered). Charges may also be applied to cover our costs in arranging the cancelled policy. Where cancellation occurs in any other circumstances (for example after the 14 day cancellation period) we will charge you for the commission we would have received had the policy remained in force for the full term, together with any fee we may have charged when we sold or renewed your policy.
Evidence of no claims bonus
In consideration of being granted temporary insurance cover under a policy without providing us with evidence of no claims bonus, you undertake to provide such evidence within fourteen days of the inception date. If you do not provide such evidence you must pay such increased premium as results from your failure to provide evidence. In the event that the policy has to be cancelled as a result of failure to provide proof of bonus and you failing to pay any increased premium, you will be asked to pay a ‘Time on Risk’ charge based on the total gross premium plus a cancellation fee.
Protecting your money
Prior to your premium being forwarded to the insurer, and for your protection, we either hold your money as an agent of the insurer (in which case your insurance is treated as being paid for), or we hold it in a client bank account on trust for you. We may transfer your money to another intermediary in some cases. However, your money will be protected at all times because of the requirements of FSA rules. We also reserve the right to retain interest earned on this account.
By accepting these Terms of Insurance Business you are giving your consent for us to operate in this way.
Premium Payment
In the event that we have risk transfer from your insurer any money received from you will be held as agent of the insurer, otherwise it will be held in a statutory trust account.
Protecting your information
All personal information about you will be treated as private and confidential (even when you are no longer a customer), except where the disclosure is made at your request or with your consent in relation to administering your insurance, and except where law requires us.
Some or all of the information you supply to us in connection with your insurance proposal may be passed to other insurance companies for underwriting and claims purposes. Under the Data Protection Act 1998 you have a right of access to see personal information about you that is held in our records, whether electronically or manually. If you have any queries, please write to Andrew Walker at the above address.
How to claim
Please refer to your policy summary or your policy document if you need to notify a claim. You should contact the insurer direct as soon as possible using the contact details provided. If in doubt about whom you should contact, please contact us on 01675 462682.
Commercial Clients
Prior to the conclusion of each insurance contract, or upon renewal, we will remind you of your right to be advised of the level of commission which we receive from underwriters.
You are entitled, at any time, to request information regarding any commission which we may have received as a result of placing your insurance business.
Complaints
It is our intention to provide a high level of service at all times. However, if you have reason to make a complaint about our service you should contact Andrew Walker at the above address or ring 01675 462682. You may be entitled to refer the matter subsequently to the Financial Ombudsman Service. You can contact the Financial Ombudsman Service by telephone on 0845 080 1800 and further information is available at http://www.financial-ombudsman.org.uk/
If you do decide to refer any matter to the Financial Ombudsman Service your legal rights will not be affected.
Compensation arrangements
We are covered by the Financial Services Compensation Scheme. You may be entitled to compensation from the scheme if we cannot meet our obligations. This depends on the type of business and the circumstances of the claim. Compensation for non-compulsory insurance will be paid at 90%, with no upper limit. Cover for compulsory insurance remains at 100% protection with no upper limit. Further information about compensation scheme arrangements is available from FSCS on 020 7892 7300 or by visiting http://www.fscs.org.uk/
Dennis R Walker Insurances of 103a High Street, Coleshill, Birmingham, B46 3BP is authorised and regulated by the Financial Services Authority (FSA). Our Firms Registration Number is 307788. We are permitted to arrange, advise on, deal as an agent of insurers and clients and assist in claims handling with respect to non investment insurance policies. You can check these details of the FSA’s Register by visiting the FSA’s website: http://www.fsa.gov.uk/register or by contacting the FSA on 0845 606 1234.
Duty of Disclosure
Your insurance is based upon the information provided to the insurer and you must ensure that all such information is complete and accurate, and that any facts that my influence the insurer’s decision to accept the policy and what terms are applied must be disclosed.
Failure to disclose material information may invalidate your insurance and could mean that part, or all, of a claim may not be paid.
Our quotation to you
All premiums quoted are inclusive of HM Government Insurance Premium Tax. We reserve the right to withdraw premium indications before they are taken up and to apply any charges notified to us by underwriters after the indication has been given.
Fees and charges
We receive our income from insurers who pay us commission for arranging your insurance. In addition to this we charge fees to cover our administration. These will apply if you instruct us to carry out a mid-terms adjustment, renewal, cancellation etc on your behalf.
Mid Term Adjustments : £10
Lost Certificates : £10
Policy Inception : £10
Policy Renewal : £10
An additional charge may be made in the event of a default, failure to pay or recorded delivery letters. This charge may be made each and every time this occurs. All charges will be clearly identified and are not refundable.
Instalments:
If your premium is arranged by instalments, charges will be made for interest and administration: these will be identified to you on inception of the contract.
Tacit renewal
In the event that your renewal is being paid by instalments, we will notify you prior to renewal date of the premium and terms and conditions which will apply. Unless we hear from you on or prior to renewal date your policy will be renewed.
Cancellation Rights
You will find full details of your cancellation rights in the documentation produced by your insurance company. In general, you have a statutory right to cancel your policy within 14 days of commencement. Please refer to your policy summary or your policy document for further details. If you cancel within this 14 day period you will receive a pro rata refund of premium from the insurer (i.e. you will be charged for the period during which you were temporarily covered). Charges may also be applied to cover our costs in arranging the cancelled policy. Where cancellation occurs in any other circumstances (for example after the 14 day cancellation period) we will charge you for the commission we would have received had the policy remained in force for the full term, together with any fee we may have charged when we sold or renewed your policy.
Evidence of no claims bonus
In consideration of being granted temporary insurance cover under a policy without providing us with evidence of no claims bonus, you undertake to provide such evidence within fourteen days of the inception date. If you do not provide such evidence you must pay such increased premium as results from your failure to provide evidence. In the event that the policy has to be cancelled as a result of failure to provide proof of bonus and you failing to pay any increased premium, you will be asked to pay a ‘Time on Risk’ charge based on the total gross premium plus a cancellation fee.
Protecting your money
Prior to your premium being forwarded to the insurer, and for your protection, we either hold your money as an agent of the insurer (in which case your insurance is treated as being paid for), or we hold it in a client bank account on trust for you. We may transfer your money to another intermediary in some cases. However, your money will be protected at all times because of the requirements of FSA rules. We also reserve the right to retain interest earned on this account.
By accepting these Terms of Insurance Business you are giving your consent for us to operate in this way.
Premium Payment
In the event that we have risk transfer from your insurer any money received from you will be held as agent of the insurer, otherwise it will be held in a statutory trust account.
Protecting your information
All personal information about you will be treated as private and confidential (even when you are no longer a customer), except where the disclosure is made at your request or with your consent in relation to administering your insurance, and except where law requires us.
Some or all of the information you supply to us in connection with your insurance proposal may be passed to other insurance companies for underwriting and claims purposes. Under the Data Protection Act 1998 you have a right of access to see personal information about you that is held in our records, whether electronically or manually. If you have any queries, please write to Andrew Walker at the above address.
How to claim
Please refer to your policy summary or your policy document if you need to notify a claim. You should contact the insurer direct as soon as possible using the contact details provided. If in doubt about whom you should contact, please contact us on 01675 462682.
Commercial Clients
Prior to the conclusion of each insurance contract, or upon renewal, we will remind you of your right to be advised of the level of commission which we receive from underwriters.
You are entitled, at any time, to request information regarding any commission which we may have received as a result of placing your insurance business.
Complaints
It is our intention to provide a high level of service at all times. However, if you have reason to make a complaint about our service you should contact Andrew Walker at the above address or ring 01675 462682. You may be entitled to refer the matter subsequently to the Financial Ombudsman Service. You can contact the Financial Ombudsman Service by telephone on 0845 080 1800 and further information is available at http://www.financial-ombudsman.org.uk/
If you do decide to refer any matter to the Financial Ombudsman Service your legal rights will not be affected.
Compensation arrangements
We are covered by the Financial Services Compensation Scheme. You may be entitled to compensation from the scheme if we cannot meet our obligations. This depends on the type of business and the circumstances of the claim. Compensation for non-compulsory insurance will be paid at 90%, with no upper limit. Cover for compulsory insurance remains at 100% protection with no upper limit. Further information about compensation scheme arrangements is available from FSCS on 020 7892 7300 or by visiting http://www.fscs.org.uk/
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